1. by Support team on 2013/01/22

    Resolved

    Full Version after restore

    Customer email 1:
    I bought the full version of the app on the iphone 4 but recently switch to an iphone 5, now it wants me to buy the app again. Just want to know if I could get my full version back without paying twice. Thanks

    Customer email 2:
    A couple months ago, I bought the full version of YaPSNapp.
    Just recently, I got the new iPod and synced everything from my old one by running the backup onto it.
    I launched YaPSNapp and found out that it was no longer the full version, even though I paid for it using the same account.
    Do I have to pay for it again because I got a new iPod?

  2. Support team
    about 8 years ago

    To upgrade to “Full Version” on your restored device or if you want to install it on another device …
    2 ways to do it:
    A) Restore purchase
    -1- Go to the “Options” screen from the left menu
    -2- Click on “Restore purchase” button and enter your iTunes Credentials (the same as the one used for the 1st purchase)
    -3- Enjoy :)
    B) if the A operation does not work :(
    -1- just be sure to be connected with the same iTunes account you used for your 1st purchase
    -2- Go to the “Settings” screen and click again on “Purchase the Full Version”
    -3- Move forward to the last step of validation, at this end of the process, the app will say you that you have already bought this item and that you willdownload it for free ..
    -4- Enjoy :)

    ———– FR
    Pour récupérer sa “Version complète” sur un appareil restauré ou sur un nouvel appareil
    2 manières de le faire:
    A) Restaurer les achats
    -1- Allez dans la fenêtre des “Options” à partir du menu
    -2- Cliquer sur “Restaurer les achats” et saisir vos identifiants iTunes (Les mêmes que ceux utilisés pour le 1er achat)
    -3- Enjoy :)
    B) Si la procédure A ne fonctionne pas :(
    -1- Soyez sûr d’être connecté avec le même compte iTunes que celui utilisé pour le 1er achat
    -2- Allez dans l’écran des Options (à partir du menu) et cliquer sur “Acheter la version complète”
    -3- Continuer les étapes demandées, à la fin du processus l’application vous dira que vous avez déjà acheter cet article et que vous allez le télécharger gratuitement
    -4- Enjoy :)

  3. Jérémy
    about 1 month ago

    I tried those two ways but none are working for me. What can I do?

  4. Ticket Properties

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